Room & Board

never, never been treated so poorly in my life especially when I was about to go in and spend quite a bit for furniture not that that should matter. I was trying to grab a blanket to cover my couch, (another of the same blanket I had purchased last week—in which I grabbed off the shelf). The manager yelled at me that I was not supposed to touch any of the merchandise, and that there were things in the back for inventory. This was after he completely ignored me, so I had reached out to another associate who was going to.help. I told the manager that he was being really rude to me and he informed me that I was being patronizing to HIM. I actually felt very intimidated. He was staring me down and had his hands on his hips and was literally telling me off. I’m going to file a BBB complaint as well as contact corporate, but this business should be ashamed of how they treat their potential customers. I’m sure he’s gonna respond with an insult to me and I hope that you can see that that’s the way they treat their customers.

Shopped at Boston store and enjoyed. Cool styles and made in USA were appealing. Worked with "designer" who was sweet but really no help (and she was gone before our order arrived.) Waited many months for products and 2/6 arrived with poor factory finishes. So disappointing! Delivery was an absolute nightmare - first delivery was 10 p.m. on a rainy Sunday evening (after cancel on short notice Friday afternoon and no communication on Sat). Crew unprepared, scratched my closet and ceiling, filthy handprints on walls. Tried to move everything fully assembled with drawers and legs and struggled mightily. Second delivery was 7:30 a.m. on a Sunday, and crew confused about pick up items. They ultimately got the job done, but these deliveries were the most stressful I've ever had! I would never shop with them again and can't recommend them.

Customer service: 5 stars Products: well….I think *if* they arrive to your door undamaged and new, then products are fantastic. However, this company has a major quality control problem. 3 of 4 items in my furniture order were returned. Wooden tops had gashes in them. On a $1000 desk, the powder coat was bubbled/poorly applied. This should not happen. Yes, you can return for free, but this wastes time. Room and board should improve their quality so we don’t need to return. Despite excellent customer service, I would not shop here again.